Customer Cancellation & Refund Policy

01Transparent refund guarantee

Divinifyy provides a transparent refund policy designed to protect customer payments while compensating scholars for reserved time and travel preparation.

02Non-refundable fee notice

• Platform convenience fee. The platform convenience fee added at checkout is non-refundable on all customer-initiated cancellations.
• Razorpay gateway fee (3%). Transaction processing charges (3%) charged by the Razorpay payment gateway are non-refundable as per our Terms of Service.

03Customer cancellation tiers & refund percentages

“Eligible service amount” means the service price minus the non-refundable platform fee and the 3% Razorpay fee.

04Rescheduling rules

• 12-hour advance window. Rescheduling must be done at least 12 hours prior to the service start time.
• Disabled window. Rescheduling is automatically disabled within 12 hours of the appointment start time.
• Slot selection. Customers cannot select past time slots or windows earlier than the advance booking requirement. Scholars are instantly notified upon successful rescheduling.

05Scholar no-show & failure to attend

If a scholar fails to arrive or cancels a confirmed booking, the Customer receives a full 100% refund of the service price. Customers can report a no-show directly from their Booking Details screen for immediate support intervention.

06Refund processing timelines

All approved refunds are credited back to the customer's original payment method (Credit/Debit Card, UPI, Net Banking, Wallet) within 5 to 7 business days from approval.